Careers * Digital Information Systems, Inc.

IMMEDIATE OPENING: Senior Network / PC Field Service Consultant

Provide general computer hardware, software, and network support
Provide onsite, remote, phone, and email support on technical questions and issues
Manage projects and support tickets efficiently
Develop friendly, professional relationships with clients
Take the initiative to find solutions to problems and ways to improve clients’ technology
Install and maintain computer hardware and software
Work with vendors with warranty, maintenance, and/or repair issues on affected hardware and software
Upgrade and install software patches and hardware as needed

8+ years working experience supporting major business applications
Strong knowledge of PC troubleshooting and repair
Critical thinking, problem solving skills
Experience configuring and supporting Windows-based servers and PC’s
Experience with network installation and maintenance, including data recovery, virus protection and spyware/adware removal
Network connectivity issues including wiring, VPN, and wireless

Possess technical experience and intelligence to learn
Have excellent customer service and customer care skills
Energetic, results driven, self-starter with a take charge attitude and desire to succeed and get results
Excellent organizational and communication skills, written and oral
Dependable with a desire to be empowered to build trust with our customers while meeting and exceeding their needs for service
Ability to work independently and as part of a team
Physically able/willing to carry equipment and run network cabling
Possess a valid driver’s license, have a good driving record and a reliable car